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Frequently Asked Questions

What are the benefits of telehealth access?

Telehealth offers numerous advantages for mental healthcare, including convenience, accessibility, flexibility, privacy, and safety. It allows you to attend your sessions from the comfort and privacy of your own home or any location within Connecticut.

Telehealth eliminates geographical barriers, making it easier for individuals in remote areas or with limited mobility in Connecticut to access our services. Virtual appointments also offer more scheduling flexibility, reducing time spent commuting and fitting sessions into your busy life.

Rest assured that our telehealth platform is secure and confidential, ensuring the privacy of your personal information. Additionally, during times of public health concerns or emergencies, telehealth provides a safe alternative to in-person visits, ensuring continuity of care.

Can I get psychiatric medication from the providers at Solstice Healthcare?

Yes, at Solstice Healthcare, our Psychiatric Mental Health Nurse Practitioners (PMNHP) are experts in medication management for mental health conditions. They can prescribe and monitor psychiatric medications to help alleviate symptoms and promote mental well-being.

What does the process look like?

To get started, you fill out our New Patient Form. Within 24 hours our staff will contact you to schedule an intake. During the intake we conduct a psychological evaluation to determine your best options for treatment. Our intake process lasts 3 sessions, which ensures a thorough assessment to give you the best plan of care. Throughout this process, your treatment options will be discussed. If medication is deemed necessary or you would like to be evaluated for medication, you will be scheduled with the nurse practitioner.

Once medications are prescribed, follow up appointments are scheduled with your nurse practitioner in addition to your therapist to monitor progress and any side effects. Frequency of these sessions can decrease over time and be discussed with your treatment team.

Why is the Intake Process 3 appointments?

At Solstice Healthcare, we prioritize delivering personalized care tailored to your unique needs. We place significant importance on providing accurate diagnoses, which serve as the foundation for shaping our treatment services. Through this evaluation process, both you and our dedicated team gain in-depth insights into your goals, enabling us to determine the most suitable and effective treatment options for your specific needs.

What is comprehensive psychiatric care and why is it important?

Comprehensive care is when we take into account the physical, mental, and emotional aspects of one’s health. By providing therapy and medication management, your team of providers can work together to provide quality care.

By centralizing comprehensive care within a single location, it facilitates seamless collaboration among your team of healthcare providers, thus ensuring the delivery of the highest quality care. This collaborative approach enables constant monitoring of symptoms, side effects, progress, and underlying health concerns, leading to more expedited goal achievement. At Solstice Healthcare, we hold a strong belief in fostering collaboration and promoting effective communication among our healthcare providers ensuring high quality personalized care for each individual.

How long does therapy typically last?

The duration of therapy varies depending on individual needs and goals. Therapy is required if you’re seeking medication management. Some individuals may benefit from short-term therapy to address specific concerns, while others may engage in longer-term therapy for ongoing support and personal growth.

Our therapists work collaboratively with each patient to determine an appropriate treatment plan tailored to their unique situation. The duration of therapy will be discussed and decided upon together, ensuring that you receive the right level of support for as long as necessary.

What if I don’t want therapy?

Therapy constitutes a significant component of our comprehensive care, and we firmly believe it expedites the achievement of your goals. Should you have any questions or concerns regarding our therapy services, we encourage you to discuss them with your intake provider. They can offer insights into our therapeutic process and explore additional options tailored to your needs.

What if I already have an outside therapist?

We recognize that individuals may already have an existing therapist, and we are open to collaborative options to ensure the delivery of high-quality services. However, when medication is incorporated into your treatment plan, we schedule regular follow-up appointments with our nurse practitioner and therapist to closely monitor your progress together.

How often do I need to meet for therapy if I am prescribed medications?

The specific frequency of sessions is determined by a multitude of factors, including your individual goals, customized treatment plan, and specific medications you are prescribed. Therapy sessions begin on a weekly basis and as you make progress towards your goals, the frequency can be lessened.

Will the cost of my treatment be covered by my insurance plan?

We accept a variety of insurances, as well as private pay via credit card, Health Savings Account (HSA), and Flexible Spending Account (FSA). Please see our insurance/private pay page for more details.

Confused about insurance terms?

Navigating insurance can be confusing. Here’s a breakdown of some key terms:

  • Allowed Amount: The maximum your insurance pays for a covered service. You may be responsible for the balance.
  • Co-Payment/Co-Insurance: Fixed amount or percentage you pay for covered services after the deductible is met.
  • Deductible: Amount you pay before insurance starts reimbursing. Family plans may have a collective deductible.
  • In-Network Providers: Healthcare providers contracted with your insurance company.
  • Out-of-Network Providers: Healthcare providers not contracted with your insurance company.
  • Out-of-Pocket Maximum: Maximum you’ll spend on covered services in a policy year.
  • Premium: Monthly amount paid to the insurance company based on your plan.
  • Superbill: An itemized form reflecting services provided, similar to a receipt.

Our team at Solstice Healthcare can help you understand insurance and assist with billing. We welcome you to contact us for any questions or concerns related to your coverage. Ensuring you receive the care you need is our priority.

Do you offer out-of-network or private pay services?

Yes, we understand that insurance networks can be limiting. At Solstice Healthcare, we offer out-of-network services for individuals whose insurance plans do not include our practice. Our team can assist you in understanding the reimbursement process and provide you with documentation that you can submit to your insurance company for reimbursement. For example, Anthem Blue Cross Blue Shield (BCBS) insurance frequently offers out-of-network benefits that cover a significant portion and sometimes all of your mental health expenses. This means that even though we are not in-network with Anthem BCBS, you can still receive quality care and be reimbursed. We strive to make the process as easy and straightforward as possible, ensuring that you can access our services while maximizing your insurance benefits.

Will our sessions be recorded?

No, your sessions will not be recorded. We understand the importance of ensuring a private and safe space for therapy. Our telehealth platform is designed to provide live and confidential sessions without any recording or storage of the content.

I'm going out of state for vacation/work, can I still attend my session?

Since our providers are licensed in Connecticut, our clinicians are not able to provide services to clients who are located outside of the state. If you have plans to be out of Connecticut at the time of your appointment, let us know and we will work to reschedule it with you.

Is online therapy suitable for me?

Staying connected to support is crucial. Online counseling and medication management provide an excellent option to receive guidance and care from the comfort of your home. If you’re experiencing anxiety, depression, or stress that affects your daily life, talking with a therapist can offer valuable assistance. It’s a way to navigate life’s challenges while ensuring you have the support you need.

Thank you for choosing Solstice Healthcare. We recognize that embarking on therapy and navigating mental health concerns may come with inquiries. To support you, we have curated a collection of these commonly asked questions. If you don’t find the information you seek, our team is here to provide further guidance and support.

Supporting All Major Cities Throughout Connecticut via Telehealth

Including but not limited to:

Bloomfield, Branford, Bridgeport, Bristol, Danbury, Darien, East Hartford, Fairfield, Farmington, Glastonbury, Hamden, Hartford, Manchester, Meriden, Middletown, Milford, Naugatuck, New Britain, New Haven, New London, New Milford, Newington, North Haven, Norwalk, Norwich, Shelton, South Windsor, Southington, Stamford, Stratford, Torrington, Trumbull, Vernon, Wallingford, Waterbury, Wethersfield, West Hartford, West Haven, Windsor.

When you are ready to take the first step, fill out our New Patient Form

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